HQ ATL

  • Technical Support Specialist I

    Posted Date 4 weeks ago(3/27/2018 11:07 AM)
    ID
    2018-1424
    # of Openings
    1
    Location Type
    CONUS
    Location
    US-GA-Atlanta
  • Overview

    Envistacom is a privately held technology company that provides counterterrorism, cybersecurity and communications solutions to U.S. and coalition partners in the aerospace, defense and intelligence communities. Customers rely on Envistacom for innovative technology and subject-matter expertise to achieve their missions in identifying and defeating global threats. Envistacom is a trusted partner in protecting military personnel, civilians and critical infrastructure around the world. 


     

    Envistacom is looking for a Technical Support Specialist I to join our IT team.

    The Technical Support Specialist I is a self-motivated, organized individual who can manage several tasks at once, following existing processes and/or workflows. You will assist internal customers who are experiencing difficulty with the use of IT applications, products or services.  The ideal candidate must have excellent technical knowledge and communication skills. This is a customer-service-oriented position. This position may require some local travel, and the occasional long-distance trip.

     

    Responsibilities

     

    • Serve as the first point of contact for internal customers seeking technical support with company-issued systems
    • Perform on-site and remote troubleshooting to determine cause and solution, then work with the customer toward resolution
    • Escalate unresolved issues to the next level of support
    • Track the progress of an owned Incident for its lifecycle and updates ticketing system as necessary
    • Provision/De-provision end-users
    • Configure and deploy workstations/laptops
    • Track changes to inventory
    • Other related tasks as assigned  

     

    Required Experience

     

    • Ability to work as part of a team
    • Excellent communication skills
    • A drive to grow and expand skills and knowledge
    • 2 years experience as a Technical Support Specialist (or closely related position) in a team environment, supporting workstations, printers and mobile devices
    • Experience working in an Microsoft Windows enterprise (domain) environment
    • Experience administering Active Directory
    • Experience with OSX and Windows 7/10 Pro
    • Experience troubleshooting workstation network connectivity
    • Experience with remote control software
    • Experience deploying workstations using imaging software
    • Experience with cloud storage and synchronization (OneDrive/Box/Dropbox, etc.)
    • Experience working with mobile devices, both Android and IOS
    • Highly proficient with the Microsoft Office suite
    • Experience with hardware from Dell, Microsoft, Apple
    • At least a basic understanding of networking and network hardware
    • Ability to travel/drive (locally) on occasion


    Preferred Experience

     

    • BS/Technical Degree in related field, related technical certifications (CCNA, MTA/MCSA/MCSE, MOS, MOS Expert, A+)
    • Experience working with: Cisco and/or Meraki network gear, Cisco IP Telephony, Cisco Unified Communications, Webex, Jabber/Spark, Citrix (client), Group Policy, Windows printer management, WAN connectivity, routing/switching

     

    Travel: This position may require overnight travel up to 10% of the time as well as local travel between branches (this position requires working in the Alexandria office with occasional needed trips to Chantilly office).

     


    Benefits: Medical, Dental, Vision, 401k+match

     

    Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. Envistacom provides equal employment opportunity for all persons, in all facets of employment and maintains a drug free workplace and performs pre-employment substance abuse testing and background checks. We encourage minorities, women, veterans, LGBT and disabled individuals to apply.

     

    Please - no recruiters or staffing agencies

     

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