Envistacom

NRTIO Field Service Representative (FSR)

4 months ago
ID
2017-1295
# of Openings
2
Location Type
OCONUS Remote [High-risk, CANNOT bring Family]
US-VA-Alexandria

Overview

Envistacom is a privately held technology company that provides counterterrorism, cybersecurity and communications solutions to U.S. and coalition partners in the aerospace, defense and intelligence communities. Customers rely on Envistacom for innovative technology and subject-matter expertise to achieve their missions in identifying and defeating global threats. Envistacom is a trusted partner in protecting military personnel, civilians and critical infrastructure around the world. 


 

Roles and Responsibilities: 

 

provides on-site technical support by troubleshooting, diagnosing and repairing equipment malfunctions to minimize downtime and loss of service in an austere location. Acts as mobile field service representative reacting to open repair requests to resolve technical issues in a timely fashion to maintain maximum customer satisfaction. This relates to all Biometric Enrollment Equipment (BEE) including SEEK and its variations, Jump kit and associated hardware and software. This position serves as a technical resource identifying issues and using effective troubleshooting techniques to resolve end user technical issues.

 

Additional tasking Includes:

  • Collaborates with technical staff and resources to provide effective end-user support and issue resolution.
  • Responds to application issues by using various system and software techniques and applies appropriate corrective action.
  • Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.
  • Manages escalated customer repair requests in a timely and effective manner.
  • Logs all support desk interactions in repair system database.
  • Escalates problems to other departments as needed.
  • Prioritizes and implements approved system modifications, programs and other such requests of medium to high complexity.
  • May serve on as a Subject Matter Expert on technical and program/project teams with the development and maintenance of NRTIO activities and operations, mission and operational capabilities in various Areas of Responsibility (AOR).


Education/Experience:

 

Bachelor’s Degree with five (5) years’ experience, and possess a current SECRET clearance. Experienced with critical DoD and Service strategic NRTIO and Identity Intelligence operations including Biometrics, Forensics, and associated equipment is a plus. Experience in a deployed or austere environment in support of a named operation is desired.

 

  Location: Southwest Asia (SWA)

 

 

Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. Envistacom provides equal employment opportunity for all persons, in all facets of employment and maintains a drug free workplace and performs pre-employment substance abuse testing and background checks. We encourage minorities, women, veterans, LGBT and disabled individuals to apply.

 

Please - no recruiters or staffing agencies

 

 

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